Zero Refund and Return Policy

Zero comes with a 14-day guarantee (shipping fees not included).

If you are not satisfied with your product, please contact us via email within 14 business days of receiving your order. After such time, all sales are considered final.

You must contact us before returning and/or shipping your item, either by responding to the order confirmation email we sent you or through the contact form on our website.

Products must be returned in new condition and shipped in the original packaging material via a guaranteed, trackable shipping service (UPS ground, FedEX ground) to qualify for a refund. We reserve the right to deny a return in the case of excessive wear or damage.

The return shipping method must include tracking and a declaration of the full value to protect against lost shipments. We are not responsible for any damages that may occur during shipping and/or transit throughout the return process.

All refunds will be subject to a 3% credit card transaction fee, deducted from the total refund amount. Return shipping cost is the responsibility of the customer and customs duties will not be refunded.

Once the returned items have been checked and verified by our services, we will process the refund within 10 days to the original payment method.